Let’s Shazza - FAQ
We all know that when something new comes to market, there are many questions you may have. Whether you are a Carpreneur or a renter, we are confident your questions can be answered in the following:
Why are customers advised to use a credit card to rent a car?
The reason SHAZZA advises to use a credit card is due to the hold amounts not being debited, therefore the refund of deposits and other expenses that may occur are much quicker than if you were to use a debit card. This held amount as a deposit is not deducted from the card unless there are charges added to the leased vehicle. For example, Salik (Toll) & traffic fines.
When does SHAZZA refund the vehicle leasing deposit amount ?
The vehicle rental deposit is not charged to a card (providing this is the method of payment) so there is no actual refund from SHAZZA. However, it can take up to 14 days for SHAZZA to release any held deposits due to the deductions for Salik & traffic fines if applicable. Once SHAZZA releases the deposit to the relevant financial institute, it is their banking terms for refunds that are enforced for then releasing the hold amount back to the Customer. We advise you to check with your financial institute the return policy on pre-authorized amounts. Shazza currently uses the platform VaultsPay to take payment you may check their terms and conditions at https://vaultspay.com/terms-and-condition
Will the return of security deposit be shown on the financial statements?
Customers may receive a message from their financial institute when the money is held as a pre-authorized amount. The held amount won’t be debited from the account until the fines and pending payments are due. Customers will only see actual charges on their statements.
What kind of driver's license is required to drive in the UAE, and does it have to be an International License?
UAE Resident Visa holders must have held a Valid UAE license for over a year. For visitors with a GCC passport, a valid GCC Country License is required. For other countries, a valid International Driving License is mandatory. For a list of countries whose visa holders can drive without an international license please refer to our Customer KYC policy.
Is there a minimum age to become a Vendor?
Yes, they must be at least 21 years old, and hold a valid driving license and credit card.
Is there a minimum age to rent a vehicle?
Yes, they must be at least 21 years old, and hold a valid driving license and credit card. For SHAZZA’s luxury car option you must be 25 years old.
Do customers have to pay for parking in the UAE?
Parking in UAE is readily available. Parking along the roadside is paid parking with parking meters installed. Parking charges vary by time of the day and parking zone. Customers need to check the parking zone they are using and pay the appropriate fee when parking their rented vehicle. The majority of Dubai parking is owned by the Roads and Transport Authority, to which you may use the Mpay SMS service to park. You can refer to the terms via RTA Parking Services
What about traffic violations?
We strongly advise all customers to follow the traffic regulations for their safety and to ensure that they adhere to the law.
The most common traffic fines reported in the country include:
Exceeding the speed limit
Failure to pay for parking
Poor lane discipline
Not following traffic signals
Failure to wear seat belts
Using a phone while driving
Should any of the above fines be collected whilst renting from SHAZZA, your deposit will be affected.
Can I use any of the SHAZZA vendors' cars for entertainment such as video shoots ?
You may discuss with the Vendor using the SHAZZA platform to ensure the Vendor agrees to the vehicle being used for this purpose. The Vendor must provide a letter stating permission is given and this must be uploaded to the SHAZZA platform. To film or record within Dubai for this purpose you may refer to the Dubai Film and TV Commission (DFTC) via How to film in Dubai.
How does Salik Work?
Salik is the UAE toll payment system. Each toll is charged at AED 4 per crossing. SHAZZA does not determine the price of Salik and to avoid any RTA fines we advise our Vendors to ensure they must have sufficient money on their Salik account before renting the vehicle to the Customer. You may understand Salik via RTA Salik Services Catalgoue
Is parking free in Dubai?
Parking in Dubai is a paid service in most zones 8am to 10pm, Saturday to Thursday. Parking is free on Fridays, except in zones that have blue information signs. In such areas, parking is a paid service on all days of the week.
Toll-free hours on Al Maktoum Bridge are applicable when the Floating Bridge is closed. There will be no Salik on Al Maktoum Bridge from 10pm to 6am, Monday to Friday. It will be free on Sundays (Saturday at 10pm till Monday at 6am).
For ways to pay for parking please refer to the RTA which will provide a number of methods available. Recommended is the method of Mparking.
SHAZZA does not hold any responsibility for the fees, information or communication on parking, tolls and other non-rental charges.
For all other Emirates we advise you to contact the Vendor or the local roads authorities for the individual Emirate.
Can customers pick up the vehicle at one location and drop it off at any other?
Pick-up and drop-off locations are at the sole discretion of the Vendor. Customers may discuss this on the SHAZZA platform.
Can SHAZZA vehicles be driven off road?
No. Off-road use unless specified in the Vendors’ rental bio is a violation of the rental agreement and is strictly forbidden.
Is this possible to extend the rental period beyond the initial booking?
Rental extensions may be discussed between the Vendor and Customer. Any agreed extensions of rental must be created on the SHAZZA platform.
If a customer has full insurance do they still need a police report if the vehicle is damaged?
For any insurance coverage to be applied to a rental agreement, a valid police report is mandatory. Customers may opt for third-party insurance at the time of booking. It cannot be added during the leasing period.
Can customers drive to Oman or Saudi Arabia in a SHAZZA vehicle from UAE?
No, SHAZZA does not allow international driving of the vehicles provided by the Vendors.
Does SHAZZA need to be notified if a booking has been made but travel plans have changed?
Yes, please make sure that bookings are modified if travel plans changed via the SHAZZA platform. The cancellation policy on the terms and conditions may apply.
Is there a refund available for unused days on a rental agreement?
On rentals, there are no refunds for unused days. On monthly or long-term leases, if the customer has chosen to return before completion of the month, a refund may apply subject to the discretion of the Vendor themselves.
Should you require any further questions answered please contact us on the SHAZZA platform via the Contact Us page. All terms, questions and answers are deemed legal in English and precede any other translation that may appear on the SHAZZA platforms. SHAZZA is not responsible for the translation of any wording other than that of English.
Please email firstname.lastname@example.org for more information or if you have any more questions.
Now, let's Shazza!