Insurance Terms

To ensure a stress-free luxury experience, every vehicle rental from Shazza includes premium insurance coverage built directly into the rental price:

• Collision Damage Waiver (CDW): Protects you against high repair costs in the event of an accident.
• Third-Party Liability Insurance: Mandatory coverage for damages caused to third parties and property.

In the event of an at-fault accident, or if the vehicle suffers damage from an unknown third party (hit-and-run), the renter's maximum financial liability is explicitly capped by a deductible.

If you are involved in a collision or if the vehicle suffers unexpected damage, strictly adhere to the following protocol:

• Ensure the safety of all passengers and dial 999 for the UAE Police immediately.
• Do not move the vehicle unless it is a minor accident causing a hazardous obstruction to traffic flow.
• A formal Police Report must be obtained (via the Dubai Police App or attending officers).
• Contact the Shazza 24/7 Concierge immediately with the report reference number.

Warning: Without a valid Police Report, the insurance coverage is instantly voided, and the customer becomes fully liable for all associated damage and repair costs.

Insurance coverage is strictly governed by UAE law. The policy will not cover damages or liabilities resulting from the following critical violations:

• Gross negligence or intentional vandalism to the interior/exterior.
• Illegal driving, including racing or driving on prohibited terrains.
• Driving under the influence of alcohol, drugs, or prescribed medication causing impairment.