Terms & Conditions

To rent and operate a vehicle from the Shazza fleet, the primary driver must meet the following criteria:

• Be of the minimum legal driving age required for the specific vehicle category.
• Hold a valid driving license (UAE license for residents; International Driving Permit for tourists where applicable).
• Provide all required documentation, including a valid Passport/Emirates ID and a credit card in the primary driver's name.

A reservation is considered officially confirmed only after full payment or the required security deposit has been completely processed and verified by our system. Quotes provided prior to booking are strictly subject to vehicle availability at the time of payment.

Our fleet consists of high-performance and luxury vehicles that mandate responsible operation. The following activities are strictly prohibited:

• Using the vehicle for any illegal activity or organized racing.
• Off-roading, dune bashing, or driving on unpaved surfaces.
• Smoking inside the cabin (a valeting fee will apply for violations).
• Sub-leasing the vehicle to third-party drivers not registered on the rental agreement.

The customer assumes full responsibility for the vehicle during the rental period. Any damages incurred, whether cosmetic or mechanical, will be assessed and billed according to the formal insurance policy and deductible limits outlined in the rental agreement.

All financial liabilities must be settled prior to vehicle handover. This includes:

• Pre-authorization of security deposits strictly via credit card.
• Advanced payment of accumulated rental fees.
• Acknowledgment of additional post-rental charges (e.g., Salik/toll fees, traffic fines, fuel deficits, or excess mileage).