Privacy Policy

To provide you with a seamless luxury rental experience, we collect specific information when you interact with our platform, including:

• Full Name and Contact Details (Email, Phone Number)
• Driving License details and Passport/Emirates ID copies
• Payment and Billing Information
• Location data for delivery and chauffeur services

Your data is exclusively used to enhance and deliver our mobility services. We process this information for the following purposes:

• Booking processing and reservation management
• Identity verification and legal compliance
• 24/7 dedicated customer support and concierge assistance
• Service improvement and internal analytics

We treat your personal and financial data with the highest level of confidentiality. Our security measures include:

• Secure storage on compliant, encrypted servers
• End-to-end encryption for all digital transactions
• Restricted access protocols limited to necessary personnel only

We may share strictly necessary data with trusted third-party partners to facilitate your booking:

• Secure payment gateway providers
• Vehicle insurance and telematics partners
• Analytics tools to optimize user experience

Under applicable data protection laws, you retain full ownership of your personal profile. You have the right to request access to the personal data we hold about you, or formally request its complete deletion from our systems.

If you wish to exercise these rights, please contact our Data Protection Officer at privacy@shazza.io.