Shazza Portal – “Know Your Client” (CUSTOMER REQUIREMENTS)

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Definitions - The following terms are used throughout these terms and conditions and have  the following meanings 

 

Account: It refers to the account that the Users are required to register through the  App and/or the Platform to use the Services, including the required documents  needed to complete the Account registration. 

 

Agreement and Terms & Conditions: All terms and conditions and notices contained  or referenced in this document (as mentioned) and all other rules and regulations  available on all platforms (including but not limited to the Privacy Policy, guidelines,  and procedures that may be published from time to time on the Platform). 

 

App: Mobile application that displays all of SHAZZA services and charges including  current on-hires and previous rental history inclusive of vehicle

insurance, licensing and any other required documents, payment overview,  pay-outs and the option for direct Vendor-to -Customer communication. 

 

Booking Confirmation: Any, and all written or electronically transmitted confirmation  orders sent by SHAZZA for a vehicle that may contain, including without limitation,  reservation number, the description of the vehicle, pick-up location, date and time,  drop-off location, date, and time, payment terms, quantity, duration of the vehicle  being rented and any special condition.

 

Booking ID: A specific booking reference on each vehicle’s booking via the  application  and confirmation upon a booking with relation to the SHAZZA app itself.

 

Customer: ‘you’ or ‘your’ collectively means a person or company renting out the  vehicle(s) from the Vendor via the SHAZZA app and/or platform. 

Early Return Charges: This means the penalty charges payable by the Customer in the  event of early termination of a Vehicle Rental Agreement by the Customer. 

 

Extensions: If the Customer would like an extension on the rental for an additional  period than the initial booking. 

Feedback: A review, comment, written or pictured given by a User of the SHAZZA platform.

 

KYC: “Know Your Customer” a document and identification policy separate to  Terms and Conditions. 

 

Parties: Either Customer or Vendor or Both 

 

Platform: means any online tool(s) provided, processed, and/or maintained by  SHAZZA (including, but not limited to, through SHAZZA’s App, website, all subpages,  and subdomains, all Content, Services, and products available at or through the  Platform located at (WEBSITE NEEDED) or any other related domain offering access  to, or facilitating the provision of, the Services. 

 

Rental/Rented: The Customer pays for the days the car is rented out or if any add-ons are added,  they will also be considered as rental. 

Service means the online and/or offline services, provided by SHAZZA for the  provision and use of the technology that SHAZZA has developed for collaboration,  communication, and payment between the Vendors and the Customers, including  without limitation access to SHAZZA App, online community, communication tools,  and payment services. Note: The use of Client Data adhering to, and within the  guidelines of, the Protection of Personal Data under Federal Decree-Law No. 45 of  2021 on the Protection of Personal Data Protection. For further information on the  use of data you may find this under our General Terms and Conditions.  

 

Vehicle: The vehicle of a Vendor enrolled within the Platform that has been rented by  a Customer or agreed by a Vendor to be rented out to a Customer through the  Platform, and that includes its parts, components, accessories, and registration  documents. 

 

Vendor: The person(s) or company renting the vehicle to the Customer

 

Wallet: An in-app feature used for future payments both as rental or non-rental, or  just to keep extra credit in time of need. Refunds may be given in credit and stored  within the Wallet function of the SHAZZA platform. 

 

UAE: United Arab Emirates.

 

What is KYC?

KYC or Know Your Client is in simple words a “client identification process” carried out by all Companies that onboard their new Customers/Clients. Shazza aims to provide our Customers with complete transparency and peace of mind that both parties are securely vetted. Therefore both parties will undergo the KYC process.

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Why is the KYC process carried out?

• Before being able to rent a vehicle from one of our Vendors, it is important for Shazza to identify and verify who the Customer renting the vehicle is.

• To comply with the relevant laws and regulatory guidelines of the UAE.

• To prevent Shazza being used for money laundering activities and to report any suspicious or illegal activities in accordance with applicable laws and regulations within the UAE.

 

How is the process carried out?

The customer identification process is carried out through the collection of a series of documents. This simple and effective process creates a smooth and easy way to ensure you are a part of the Shazza family without further verification being required further into the leasing process.

Customer Identification Information

When Shazza is approached by a prospective Customer  the following information is required in order to ensure the validity and authenticity of the person renting from the vendor on the Shazza app

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UAE RESIDENTS

All drivers with a valid  Emirates ID must produce a UAE-issued driving license that has been held for at least 6 months. These documents must be uploaded to the app for verification purposes.

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TOURISTS AND LONG STAY  VISITORS

Aside from their valid driving license, tourists inclusive of visa on arrival and long stay visitors on a 90-day or more visa must upload their passport with one other form of identification, this must show their home address, this  may be a bank statement, tax bill, mobile phone bill and or credit card statement. The identification providing the address must be within the last 3 months. 

Citizens with driving licenses from the following countries may drive in the UAE using their foreign license with a valid visit or tourist visa only. These countries include: 

 

GCC: Kingdom of Saudi Arabia, Bahrain, Qatar, Oman, Kuwait.

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European Countries: Germany, Greece, France, Italy, Sweden, United Kingdom, Switzerland, Belgium, Norway, Poland, Ireland, Romania, Slovakia, Turkey, Luxemburg, Finland, Denmark, Spain, Portugal, Netherlands, Austria, Cyprus, Holland, Iceland, Hungary, Bulgaria, Serbia, Lithuania, Latvia, The Republic of Montenegro.

 

North America, Canada and East Asia: United States of America, Quebec State in Canada, Japan, People’s Republic of China, Australia, New Zealand, South Korea, Singapore.

 

Please note; Customers with driver’s licenses from Japan, Turkey, Greece, and South Korea are requested to provide a translation of their driver’s license duly approved by their respective consulate or embassy.

Drivers from countries which are not listed above may rent a vehicle as long as they have a valid International Driver’s Permit (IDP) in addition to a valid foreign driver’s license that has been held for at least 12 months.

Driving License Requirements get updated from time to time within the UAE. While Shazza attempts to provide the most up-to-date information to our customers, Shazza does not take any responsibility for the accuracy of this information.  You may check your driving license validity and eligibility via the  Roads & Transport Authority - RTA Service

 

Shazza Portal

Once a Customer  has created an account with Shazza, the option for uploading and document verification can be used and once the account has been approved you are free to browse and rent any vehicle you chose.

All terms, questions and answers are deemed legal in English and precede any other translation that may appear on the SHAZZA platforms. SHAZZA is not responsible for the translation of any wording other than that of English.

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