SHAZZA TERMS AND CONDITIONS –  CUSTOMER (06.05.22)

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Thank you for your interest in SHAZZA!

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY AS THEY REGULATE THE RELATIONSHIP BETWEEN YOU THE “RENTER”, THE “VENDOR” AND SHAZZA BY ACCESSING AND USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND FULLY AND UNCONDITIONALLY TO THESE TERMS AND CONDITIONS. SHAZZA RESERVES THE RIGHT TO REVISE THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST STOP USING OR ACCESSING ALL PLATFORMS IMMEDIATELY. ALL THE FAQS AND FEES LISTED ON ALL SHAZZA PLATFORMS ARE A PART OF THESE TERMS AND CONDITIONS.

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Introduction

SHAZZA and its subsidiaries (collectively, ‘SHAZZA’, ‘we’ or ‘us’) provide online car rental services for residents and visitors on a peer-to-peer basis. SHAZZA is easily accessible and compatible with both IOS and Android phones. The website, mobile application, and associate services are collectively referred to as “the services”.

 

Definitions - The following terms are used throughout these terms and conditions and have the following meanings

 

Account: It means the account that the Users are required to register through the  App and/or the Platform to use the Services including the required documents  needed to complete the Account registration. 

 

Add-ons: All additional services facilitated  by SHAZZA including but not limited to an  additional driver, full insurance, and personal accidental insurance. All add-ons  including but not limited to such as GPS, baby seats are subject to the individual car  rental options. 

 

Agreement and Terms & Conditions: All terms and conditions and notices contained  or referenced in this document (as mentioned) and all other

rules and regulations  available on all platforms (including but not limited to the Privacy Policy, guidelines,  and procedures that may be published from time to time on the Platform). 

 

App: Mobile application that displays all of SHAZZA services and charges including  current on-hires and previous rental history inclusive of vehicle insurance, licensing and any other required documents, payment overview,  pay-outs and the option for direct Vendor-to -Renter  communication. 

 

Booking Confirmation: Any, and all written or electronically transmitted confirmation  orders sent by SHAZZA for a vehicle that may contain, including without limitation,  reservation number, the description of the vehicle, pick-up location, date and time,  drop-off location, date, and time, payment terms, quantity, duration of the vehicle  being rented and any special condition.

 

Booking ID: A specific booking reference on each vehicle’s booking via the  application  and confirmation upon a booking with relation to the SHAZZA app itself.

 

Customer: ‘you’ or ‘your’ collectively means a person or company renting out the  vehicle(s) from the Vendor via the SHAZZA app and/or platform. Also known as “Renter”

 

Early Return Charges: This means the penalty charges payable by the Renter  in the  event of early termination of a Vehicle Rental Agreement by the Customer. 

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Extensions: If the Renter would like an extension on the rental for an additional  period than the initial booking. 

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KYC: “Know Your Customer” a document and identification policy as separate to  Terms and Conditions. 

 

Non-Rental Charges: means charges that may be incurred by the Renter  as a result  of using a rented vehicle from a Vendor  including, but not limited to, traffic and parking fines,  toll fees, fuel charges, excess mileage fees, insurance premium, the Payment Default  Penalty Charges, and the Early Termination Penalty Charges. These charges are  subject to change as per the Road Transport Authority (RTA) guidelines. 

 

PDP: Personal Data Protection, in accordance with the new UAE Federal Code of 2022. 

 

Platform: means any online tool(s) provided, processed, and/or maintained by  SHAZZA (including, but not limited to, through SHAZZA’s App, website, all subpages,  and subdomains, all Content, Services, and products available at or through the  Platform located at (WEBSITE NEEDED) or any other related domain offering access  to, or facilitating the provision of, the Services. 

 

Rental/Rented: The Renter pays for the days the car is rented out or if any add-ons are added,  they will also be considered as rental. 

Service means the online and/or offline services, provided by SHAZZA for the  provision and use of the technology that SHAZZA has developed for collaboration,  communication, and payment between the Vendors and the Customers, including  without limitation access to SHAZZA App, online community, communication tools,  and payment services. Note: The use of Client Data adhering to, and within the  guidelines of the Protection of Personal Data under Federal Decree-Law No. 45 of  2021 on the Protection of Personal Data Protection. For further information on the  use of data you make find this under our General Terms and Conditions.  

 

Social Media: meaning any platforms inclusive of but not exclusive to, such as  Facebook, Instagram and WhatsApp in which are used to promote, market, interact  with individuals, gain reviews and comments. SHAZZA may use this method of  communication with Vendors and Renters.

 

Vehicle: The vehicle of a Vendor enrolled within the Platform that has been rented by  a Renter or agreed by a Vendor to be rented out to a Renter through the  Platform, and that includes its parts, components, accessories, and registration  documents. 

 

Vendor: The person(s) or company renting the vehicle to the Renter. A Vendor can also be referred to as a “Carpreneur”

 

Wallet: An in-app feature used for future payments both as rental or non-rental, or  just keep extra credit in time of need. Refunds may be given in credit and stored  within the Wallet function of the SHAZZA platform. 

 

UAE: United Arab Emirates. 

 

The following are the standard terms and conditions as for a Renter  ("Terms and Conditions") that apply to your use of the Service Agreement as the Renter, signed by you, will constitute your acceptance of the Terms and Conditions as set out inclusive of the General Terms and Conditions . 

Please read the Terms and Conditions.

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Signing up to Shazza

Welcome to SHAZZA, as part of our signing up process whether you’re a Vendor or a Renter you will most likely be using either your face recognition through your mobile device or an email address. A quick reminder that signing up via these methods may automatically agree to our terms and conditions including marketing and updates. Should you wish to opt out of marketing please email customerservice@shazza.me and we will be happy to assist.

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Services

SHAZZA provides a platform that enables users of a mobile application or website (“The Application”) to book and schedule vehicle rentals by connecting the Renter to the Vendor. SHAZZA does not bear an accountability or responsibility for the Vendors providing the vehicles, unless otherwise agreed to in a separate written agreement between SHAZZA, the Vendor and the Renter.

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Eligibility

Eligibility to rent a car from a Vendor registered on the SHAZZA  App.

The minimum age to lease a car from one of our Vendors is 21 years old. Furthermore, if you are on a residence visa in the UAE, you must have a valid UAE driving licence (front and back), Emirates ID (front and back) or Passport. GCC ID Cards are accepted however, if you are a resident of the UAE your Driving Licence must be registered within the United Arab Emirates.

Those vehicles considered as Luxury within the SHAZZA platforms will require a minimum age of 25 years old in order to be able to lease a car using the Shazza platforms. 

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Approval of ID will be based upon the above criteria. SHAZZA bears no responsibility for the authentication of the documents uploaded from either Vendor or Renter. Documentation will be checked however, SHAZZA  does not take the liability of any incorrect documentation uploaded, presented or shared upon the platforms or from Customer to Renter.

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Changes in Status to Eligibility

Renters must immediately notify SHAZZA if the case of the occurrence of any of the below mentioned events:

1. If your driver’s licence has been suspended, expired, surrendered, withdrawn, lost, or is no longer valid for any other reason.

2. In the case of a change of contact information: email address and mobile phone number etc.

 

By refraining from informing SHAZZA about any of the above-mentioned events, a Renter’s contract with SHAZZA and/or the Vendor themselves may be suspended or terminated. Contingent upon the nature of the change, SHAZZA retains the right to request Renters to provide an updated copy of their official driving record. It is the sole responsibility of the Renter to update their details accordingly.

SHAZZA has the right to reserve, update, modify and extend any parts herein the Changes of Status to Eligibility.

SHAZZA and the registered Vendors have the right to use the Government of Dubai’s document validation service at any given time without notice to validate the authenticity of the driving. You may find the details of the service at RTA Documentation Validation 

 

SHAZZA Wallet 

The SHAZZA wallet is available to deposit and hold funds in the Renters case to make payment for the rented vehicle along with the deposit amount. 

Please consult our General Terms and Conditions with  regards to further information regarding the SHAZZA wallet.

 

Renter  Withdraw 

The Renter can withdraw from their SHAZZA Wallet directly back to their  original method of payment. SHAZZA will release funds after eighteen (18) business days to the Vendor from any leasing. After the eighteen (18)  days have passed the individual banking terms are effective.

 

How to Contact SHAZZA 

You may contact SHAZZA either via the platforms or alternatively our Customer Service email customerservice@shazza.me where one of our representatives will respond to any queries, suggestions and feedback.

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Instant Booking

Instant booking options are available to offer as a Vendor to a Renter. Should you offer the Instant booking option, the Vendor must be able to accept and handover the vehicle as long as the vehicle has a full tank, is clean and ready to collect. The Vendor has 30 minutes to approve. If the first time the Vendor misses  accepting no penalty will occur however, any further mis-acceptance the Vendors account will be temporarily disabled from Instant Book feature and will only have access to the request to book option.

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Vehicle Delivery and Collection

The Renter and the Vendor may arrange directly through the SHAZZA app the method of delivery or collection. The customer may be charged for late return at the discretion of the Vendor on an individual basis, please refer to the Late Return clause within these Terms and Conditions.

Should the Vendor need to deliver the vehicle to the Renter is charged a standard drop-off fee of AED 100. The Vendor will specify to the Renter during the booking process if the drop-off fee is applicable and if the amount differs. The Vendor must not under any circumstance announce the fee to the Renter after payment for the booking has been received or after the rental period has finished. The Renter must agree with the Vendor. 

Should the vehicle be collected by the Renter from the Vendor and not dropped off there will be no charge. The drop off and pick up of the vehicle may be contactless for either party with an agreement between both Vendor and Renter of location, time and key collection/return. Shazza is not held accountable for any interactions or agreements in regards to the collection and return of the Vehicle.

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Vehicle Conditions

Vendors must ensure the vehicle is considered a “full tank” of fuel and make note of marks,  scratches, damages or any other conditions that may be required on collection by the Renter  by uploading a video as per the SHAZZA guidelines. Unless otherwise stated between the Renter and Vendor  a “full tank” not be provided a penalty may be charged may be incurred. The Renter must agree  upon this to ensure a confirmed collection of the rental vehicle. The Renter will equally  respect the fuel allowance and inform of any marks, scratches, damages or other conditions  that may affect the return of the car to the Vendor via the video upload method. 

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Renters must upload a video 60 seconds / 1 minute in length of the exterior of the vehicle, and 30 seconds of the interior. Renters must include the start mileage in the photo upload and equally the Renter must include the end mileage in their photo. The Renter must also upload a photo of the vehicle on collection. This must be completed immediately upon pick up of the vehicle and drop-off. 

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Should the damages not be disclosed by the Vendor within one (1) hour from the return of the vehicle, the return of the vehicle’s condition becomes null and void. SHAZZA holds no liability for the communication of the above between Renter and Vendor. SHAZZA has the right to investigate on a case-by-case basis.

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The Vendor must ensure that the car has been registered with the RTA for Salik and have a sufficient amount of AED in the RTA Salik account. The Vendor will be charged AED 4 per toll and given a final amount in AED to be deducted as per the RTA. The Renter  will then have the final  amount deducted from their deposit.

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Extra Mileage 

Where SHAZZA recommends the following charges for extra mileage, the Vendor will ultimately be responsible for the daily mileage. After the Renter has met the daily mileage allowance the excess amounts charge will be as follows:   

• Economy Vehicle:           AED 0.35 per km

• Mid-Range Vehicle:        AED 0.40 per km

• High-range Vehicle:        AED 0.55 per km

• Luxury:                           AED 0.65 per km

 

Cancellation of Confirmed Reservations, Refunds, Vehicle Rental.

Booking Process, Cancellation of Confirmed Reservations and Refunds:

The Renter will be confirmed by the Vendor for the rental  of a vehicle within 24 hours. Should the 24-hour window for acceptance be missed the booking will be cancelled automatically. No payments are taken until the booking has been approved.

 

In the case of the Instant Book option, the Vendor has the right to cancel the booking within ten 30 minutes of acceptance without penalty. Renters are made aware of the thirty (30) minute grace period within these  terms and conditions. Should the cancellation occur after the thirty (30) minute grace period the cancellation policy applies to both parties.

 

Should more than three (3) failed bookings consecutive within a one (1) month period, or cancellations occur due to the Vendors misuse of the app, the Vendors account will be suspended pending an investigation into the usage and authenticity of the account.

 

The Renter agrees to provide the Vendor deposit of an amount declared by the Vendor per vehicle hired from the Vendor, the minimum amount recommended  will be AED 1500 to be held for fourteen (14) Days in the event of any Salik or RTA fines on the rented vehicle(s).  Once the 14-day limit has passed all deductibles will be taken and the remaining amount returned to you via the original method of payment.

1. All cancellations of confirmed reservations by the client must be communicated  directly to SHAZZA. If the Renter cancels from the start of the booking within (twenty-four) 24 hours a AED 300 penalty will be given to the Renter.  If  the cancellation will be processed outside of (twenty-four) 24 hours the penalty is waived. 

2. If cancellations are made due to Covid -19, no force majeure is considered. The  Vendor has full and legal right to request a confirmation of positive case and any  monies paid by the Renter on confirmation of confirmed positive case will then  fall under part (d). Should no confirmation of a positive case be provided the Vendor is  entitled to keep any deposit(s) and the booking(s) will be considered as “no show”,  the cancellation policy will be deemed relevant to charges under Part (e) of these  terms and conditions.  

3. Any other cancellations made within twenty-four (24 hours) are subject to an evaluation on a case-by-case basis. All cancellations must provide documented evidence to support. 

 

You may appeal a cancellation by reaching out to the Renter and amicably settling based on the information they provide. Should no agreement be made an appeal to SHAZZA via the customer service may be made within twenty-four (24) hours of the booking being cancelled.

The Renter agrees and acknowledges that the rental payments are subject to the Vehicle Rental Agreement and in no event may SHAZZA be held liable for the refund of the Rental Payment and the Additional Fees. The refund and cancellation policy are as per these Terms and Conditions.

 

Non-Rental Charges Criteria 

All non-rental includes Fines, Toll gates, Excess Mileage, Fuel charges, and damages where  applicable. It is the Vendors responsibility to update these charges by presenting relevant documentation or a screenshot to the customerservice@shazza.me email address no later than thirteen (13) days after the last day of rental. SHAZZA holds no responsibility for any fines or salik charges. The renter will be charged the amount of the approved non-rental charges.
 

Late Return Fees

The Vendor and the Renter  are permitted to arrange any other late return fees outside of this agreement however, SHAZZA stands by the following as a standard; 

• 0 - 29 minutes: No Charge

• 30 -  119  minutes: ½ Daily Rental Price + AED 185 improper return fee

• 120 + minutes: 1 Day Rental Price + AED 185 improper return fee + AED 75 late return fee.

 

Improper return fee may be charged if the Renter is unresponsive, abandons the vehicle, causes a trip cancellation and/or any other reasons determined by SHAZZA.

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Insurance

All cars must come with comprehensive insurance as per UAE law. In the event of an accident or damage, the Renter must notify the police and vendor immediately and should not move the vehicle until the police issue a report or advise them to do so. Failure to submit a police report will render the Renter liable for all costs incurred as a result of the accident and will result in no insurance coverage. The Renter has the right to request a copy of the Vendors vehicle insurance policy at any time.

In the result of an accident the UAE Police may be called on 999

If the police report provided is ‘Green’, Renters will not be charged as this was not their fault. 

If the police report is ‘Red’, there will be excess insurance charges depending on the type of car, age of driver (under 25 years old or above 25 years old) and the extent of damage caused. 

If it is the Renter 's mistake and a ‘Red’ police report is provided - maximum liability will be charged. The Vendor has the right to charge the excess amount to the Renter as per the UAE’s Insurance Authority.

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You may contact the UAE’s Insurance Authority through the UAE Central Bank at UAE Insurance Authority

All documentation relating to any offences of any vehicles stored on the SHAZZA app must be presented by both the customer and the vendor.

The Vendor holds no responsibility under the car insurance to uphold any medical costs that may incur due to any accidents sustained whilst the vehicle is rented by the Renter.

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Note: Coverage for punctures, tire damage, wheel caps, aerials, and windscreens must be disclosed by the vendor to the customer as per the vehicle’s individual insurance terms and conditions.

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Insurance 

SHAZZA is proud to offer Renters a number of Insurance options giving you the peace of mind that whilst you are renting one of the vehicles on the platform you are covered for any accidents that may occur. 

The following options for insurance while using SHAZZA are;

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Excess Deductible Deposit: The Renter may pay the Vendor the deposit of the excess deductible amount as per the registered vehicle’s insurance policy. The deposit will be released upon the return of the vehicle based on no damages present. The amount will be added to the SHAZZA wallet and can thereafter be withdrawn to the chosen renters bank account or credit card.

 

International Insurance: You may provide valid insurance from another country that will cover vehicle rental in the UAE. Documents must be approved by the Vendor via uploading of the documents via the app for the insurance to be accepted. Vendors will also be provided with a link to World Wide Insurance Company to whom they will then have the option to offer the third-party insurance to you the Renter.

 

Third-Party Insurance: Should the Renter  take out third-party insurance, they must provide the Vendor with a copy of the said insurance with the specific details. The Terms and Conditions set out in the third-party insurance must also be shared with the Vendor. 

 

The Renter may utilise the third-party insurance option via https://www.worldwideinsure.com

SHAZZA holds no responsibility or liability for any third-party insurance and has no affiliation to Worldwide Insure.

Should the Renter opt for an external or third party insurance they must upload this to the app in order for the Vendor to have access.

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Use of the SHAZZA Services

User Accounts:

In order to use most aspects of the Services, clients must register for and maintain an active personal user Services account (“Account”). Customers must be at least 21 years of age as minimum and in full ownership of the vehicle as per the insurance and purchasing documents.

Account registration requires the Renter to submit certain personal information under Shazza’s “KYC” Policy such as, Renter’s name, address, mobile phone number, driving licence and at least one form of Identification as per the customers home country should they be a tourist or on a visit visa.

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Renters agree to maintain accurate, complete, and up-to-date information in their accounts. Failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired personal information on record, may result in your inability to access and use the

 

Services or SHAZZA’s termination of these Terms with the Renter. Renter are also responsible for all activity that occurs under their account and agree to maintain the security and secrecy of their Account username and password at all times. Unless otherwise permitted by SHAZZA in writing, they may only possess one account. Both Vendors and Renters must have one account on a single device.

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User Requirements and Conduct

The Service is not available for use by individuals under the age of 21 years old. Renters  may not authorise third parties to use their Account. Renters must not transfer their account to any other person who is registered with the SHAZZA platform. Renters agree to comply with all applicable laws governed by the Emirate of Dubai, United Arab Emirates when using the Services, and may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials).

Text Messaging/Push Notifications/Social Media

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By creating an Account, Renters agree that the Services may send them text messages, social media messaging communication or push notifications as part of the normal business operation of their use of the Services. Vendors may opt-out of receiving marketing messages from SHAZZA  at any time. 

 

Communications

SHAZZA uses email and electronic means to stay in touch with their clients. For contractual purposes, Renters:

1. Consent to receive communications from SHAZZA  in an electronic form via the email address they have submitted or via the Platform.

2. Agree that all Terms and Conditions, agreements, notices, disclosures, and other communications that SHAZZA  provides to them electronically satisfy any legal requirement that such communications would satisfy if it were in a physical writing or traditional terms of mailing.

3. SHAZZA  bears no responsibility for the information, data and communication shared from Renter  to Vendor before, during and after the rental agreement between the two parties.

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SHAZZA  adheres and expects Renters  to adhere to the Personal Data Protection Law (PDP) of the United Arab Emirates. Inclusive of the PDP Law is the Federal Law No. 5 of 2012 on Combating Cybercrimes and its amendment by the Federal Law No. 12 of 2016. This makes it illegal to disclose any information obtained by electronic means, if such information was obtained in an unauthorised manner.

Please note these are effective and implemented as of 2nd January 2022 and are subject to change. SHAZZA  holds no right to update the Renter  on the Personal Data Protection Laws and therefore the Vendor must ensure they are familiar with said laws.

You may find the full Data Protection Laws at; Data protection laws - The Official Portal of the UAE Government

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User-Provided Content Disclaimer

In SHAZZA’s sole discretion, clients are permitted from time to time to submit, upload, publish or otherwise make available to SHAZZA  through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and promotions (“User Content”). Any User Content provided by the Renter  remains their property. However, by providing User Content to SHAZZA , Renter therefore grant SHAZZA  a worldwide, perpetual, irrevocable, transferrable, royalty-free licence, with the right to sublicense, use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and SHAZZA’s business and on third-party sites and services), without further notice to or consent from the Renter , and without the requirement of payment to the Vendor or any other person or entity.

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The Renter represents and warrants

1. That the Vendor is either the sole and exclusive owner of all User Content or have all rights, licences, consents, and releases necessary to grant SHAZZA the license to the User Content as set forth above.

2. Neither the User Content nor the Renter’s submission, uploading, publishing or otherwise making available of such User Content nor SHAZZA ’s use of the User Content as permitted herein will infringe, misappropriate, or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable UAE Law or regulation as set about in these Terms and Conditions. 

 

Where SHAZZA holds no liability in any form for the Renters behaviours and actions, the Renter agrees to not provide User Content that is defamatory, libellous, hateful, violent, obscene, unlawful, or otherwise offensive, as determined by SHAZZA in its sole discretion, whether or not such material may be protected by law. SHAZZA may, but shall not be obligated to, review, monitor, or remove User Content, at SHAZZA’s sole discretion and at any time and for any reason, without notice to the Vendor.

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Network Access and Devices withholding the Shazza App

Renters are responsible for obtaining the data network access necessary to use the Services. Their mobile network’s data and messaging rates and fees may apply if the Renters  access or use the Services from a wireless-enabled device and will be responsible for such rates and fees. Renters are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Should Renters  find any software problems they may report this via the Contact Us Page In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications. Updates from SHAZZA  will be notified in the relevant mobile devices’ app store.

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License of Use

Subject to the Renters compliance with these Terms, SHAZZA grants a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to:

1. Access and use of the Applications on the Renter’s personal device solely in connection with their use of the Services.

2. Access and use any content, information, and related materials that may be made available through the Services, in each case solely for personal, and non-commercial use. Any rights not expressly granted herein are reserved by SHAZZA.

 

Restrictions

Renters may not:

1. Remove any copyright, trademark, or other proprietary notices from any portion of the Services relating to SHAZZA and any subsidiary companies associated with SHAZZA.

2. Reproduce, modify, prepare derivative works based upon, distribute, licence, rented, sell, resell, transfer, publicly display, transmit, stream, broadcast, or otherwise exploit the Services except as expressly permitted by SHAZZA.

3. Cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services.

4. Attempt to gain unauthorised access to or impair any aspect of the Services or its related systems or networks.

5. Defame, harass, abuse, threaten or incite  violence towards any individual or group both Vendor and Renter or any SHAZZA employee or any affiliate associated.

6. Use the services to promote or participate in any unlawful activity.

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SHAZZA has the right to, in our sole discretion, determine whether or not any Renter’s  conduct is appropriate and complies with these Terms and Conditions. SHAZZA also has the right to terminate or deny access to and use of any Account and Service to any Renter for any reason, with or without prior notice under the Federal Code no.5 of 2018 with regards to the Laws on Cyber Crime which supports the above restrictions mentioned.

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Third-Party Services and Content

The Services may be made available or accessed in connection with third-party services and content (including advertising) that SHAZZA does not control. Renters acknowledge that different terms of use and privacy policies may apply to their use of such third-party services and content. SHAZZA does not endorse such third-party services and content and in no event will be responsible for insurance for information for any products or services of such third-party providers. Additionally, Apple Inc, Google, Inc., Microsoft Corporation and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if the client accesses the Services using Applications developed for Apple IOS and Android mobile devices, respectively. These third-party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. The customer’s access to the Services using these devices is subject to terms outlined in the applicable third-party beneficiary’s terms of service.

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SHAZZA takes no responsibility for third-party platform use such as WhatsApp, LinkedIn, Twitter, Facebook and Instagram. All comments and reviews are made by non-related third-party individuals to SHAZZA.

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Ownership of App and License

The Services and all rights therein are and shall remain SHAZZA’s property or the property of SHAZZA’s licensees. Neither these Terms nor the Renter’s use of the Services conveys or grant to the Renter any rights:

1. In or related to the Services except for the limited licence granted above.

2. To use or reference in any manner SHAZZA’s company names, logos, products and service names, trademarks, or service marks or those of Shazza’s license.

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Severability

If any part of this Agreement is held invalid or unenforceable, that part of the Agreement will be construed to reflect the party’s original intent. The remaining portions will remain in full force and effect. Any failure on the part of SHAZZA  to enforce any provision of this Agreement will not be considered a waiver of our right to enforce such provision. SHAZZA ’s rights under this Agreement will survive any termination of this Agreement.

 

App Disclaimer

SHAZZA makes no representation or warranty that the information provided directly or through the Service is accurate, reliable, or correct; that the Service will meet the customer’s requirements; that the Service will be available at any particular time or location, that the Service will function uninterruptedly or be secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Renters assume full responsibility and risk of loss resulting from their use of information, content, or other material obtained from the Service.

Renters are solely responsible for all of their communications and interactions with vendors, as applicable, and with other persons with whom they communicate or interact as a result of the use of the Services.

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SHAZZA makes no representations or warranties as to the condition of the vehicle rental and has no control over and does not guarantee the existence, quality, freshness, safety / roadworthiness, or legality of any vehicle rental advertised by Vendors as advertised on the app. The ability of Vendors to undertake the vehicle rental; or that the Vendor Service will be available at any particular time, or location. SHAZZA does not warrant or guarantee that any vehicle rental offered through the Platform will meet a Renter’s requirement and the advertisement by the vendor ensures that it is the vendor's sole responsibility to provide the Vehicle as seen advertised. Renters agree to take reasonable precautions in all communications and interactions with vendors and with other persons with whom they communicate or interact as a result of their use of the Services, particularly if they decide to communicate via other means than the Services or to meet in person.

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Shazza’s payment gateway is hosted by VaultsPay, you may refer to their Terms and Conditions for further information on the terms of usage. https://vaultspay.com/terms-and-condition

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By accepting these Terms and Conditions, you agree to accept the Terms and Conditions of SHAZZA which are mentioned in the rental agreement that you may be asked to sign at the time of vehicle handover.

All terms, questions and answers are deemed legal in English and precede any other translation that may appear on the SHAZZA platforms. SHAZZA is not responsible for the translation of any wording other than that of English.

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Governing Law

This Agreement between the Renter and SHAZZA, and any access to or use of the Platform or the Service by a customer is governed by the laws and regulations of the United Arab Emirates as applied by the Emirate of Dubai.

Should any dispute which may arise between the Renter, Vendor, and /or the SHAZZA platform pertaining to the implementation or interpretation of this Agreement shall be amicably settled between the two parties themselves, failing which the courts within the jurisdiction of Dubai, United Arab Emirates shall be the competent authority to settle the same.

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YOU ACKNOWLEDGE THAT YOUR USE OF OUR APP, ITS CONTENT, OR SERVICES IS AT YOUR SOLE RISK AND YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS ARISING FROM YOUR USE OF INFORMATION OR CONTENT OBTAINED FROM A VENDOR OR THE SERVICES.

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